Designer Terms

These terms are between you, the designer or brand selling through eshtery, and eshtery. They cover your shop on eshtery, your pieces on the eshtery marketplace, and the money between us. If you are shopping, the Terms of Service apply instead. How information is handled is in the Privacy Policy.

You accept these terms when you finish setting up your brand in the studio, or when you tick “I accept” in your studio after a new version. We record which version you accepted and when.

1. Who sells to the shopper

When a shopper pays through eshtery's checkout, on the marketplace or on your eshtery shop, eshtery is the merchant of record. The shopper pays eshtery, eshtery's name appears on her statement, and eshtery handles the payment, any payment dispute, and refunds of her money. You remain the maker and owner of the pieces until they are sold, and you are responsible for the pieces themselves (section 6).

If you only list with eshtery and shoppers buy on your own website, eshtery is not part of that sale. Those referrals are covered by the separate listing commission shown on For Designers.

2. Commission

• 10% on a sale made through the eshtery marketplace.
• 0% on a sale made through your own eshtery shop.
• Commission is taken on what the shopper actually paid for the pieces, after any discount code you created. It is never charged on shipping. You do not pay a listing fee, a monthly fee or a payment processing fee.
• The rate is fixed on each order when it is placed. A later change never reaches back to an order already made.

3. When and how you are paid

• An order is yours once it is delivered: when the shopper confirms it arrived, when you or eshtery mark it delivered, or 21 days after dispatch if nobody has. An open return pauses that order until the return is settled.
• We pay once a month, for the month just ended: the price of your pieces plus the shipping the shopper paid you, less commission, less any refunds.
• A month must reach USD 50 before it is sent. Below that it rolls into the next month. Nothing expires.
• No payout is sent until someone on your team has accepted the current version of these terms. Until then your balance rolls over, untouched.
• Each month you get a statement of sales, shipping, commission, refunds, the amount paid and the balance carried. Once issued, a statement is never rewritten; a later correction appears on the next one.
• You are responsible for the bank details you give us being correct.

4. Currency

You set your prices in your own currency, and your balance is kept in that currency. A shopper may pay in hers; the exchange rate is fixed at the moment she checks out. Any difference in exchange rates between the shopper's currency and yours is eshtery's, at the sale and at a refund. You are never charged for currency movement.

5. Returns, refunds and payment disputes

You set your own returns policy and it is shown to shoppers before they buy. If you do not set one, we will say so plainly on your storefront rather than invent terms on your behalf. Your policy says who pays for return shipping.

• You may ask for an order to be refunded from your studio. eshtery processes refunds.
• When an order is refunded, the shopper gets back exactly what she paid. Your balance goes down by the refunded amount less the commission eshtery returns to you on it. If the order had not yet shipped, it had not reached your balance, and the refund costs you nothing.
• eshtery may refund without your agreement where the law or the payment provider requires it, where an order was never delivered, or where a piece is materially different from its listing. We will tell you why.

6. Your pieces and your listings

• Accurate. Materials, sizing, condition, and how long you take to make and send a piece.
• Sent when you said. Dispatch within the time your listing states, and add tracking when you have it.
• Stock kept current. Repeatedly selling what you cannot supply is grounds to pause your listings.
• Shoppers' details are for their order. A shopper's name, address and phone number are given to you to fulfil and service her order. Do not add them to a mailing list, sell them, or pass them on.
• Your own business. Your registration, licences and any tax you owe where you operate.

7. What may not be sold

• Counterfeits, replicas, or anything using another brand's name, logo or design without permission.
• Pieces you did not design or make, or are not authorised to sell, presented as your own.
• Stolen goods, recalled goods, or anything unsafe or illegal to sell where you send it.
• Products from endangered or protected species, and anything restricted under wildlife trade rules.
• Weapons, drugs, tobacco or vaping products, medicines, and adult content.
• Listings whose photographs you do not have the right to use.

8. Your work, your content, and infringement

You own your brand, your designs, your photographs and your descriptions. Nothing here transfers them. You give eshtery a non-exclusive, worldwide, royalty-free licence to show, resize and reformat them to run and promote your shop and the marketplace: in search engines and product feeds, in editorial, and in emails to shoppers. The licence ends when you remove a piece or close your shop, except for copies kept for orders already placed, for records, and in backups until they expire.

If you believe something on eshtery copies your work, write to designers@eshtery.com with the listing and what it copies. We may pause a listing while we look into it, and we close the shops of repeat infringers. Editorial coverage stays eshtery's own judgement; it is not for sale and does not depend on commission.

9. Pausing and closing

You can stop selling at any time: unlist your pieces or close your shop. Orders already placed must still be sent, and money owed to you is still paid.

eshtery may pause listings or close a shop when a listing breaks these terms or the law, when orders repeatedly go unsent, when a piece appears to be counterfeit or infringing, or when fraud is involved. Unless the problem is serious or legally urgent, we tell you what is wrong first and give you a chance to fix it.

10. Responsibility

You are responsible for your pieces being as described, safe and lawful to sell, and not infringing anyone's rights, and you agree to cover eshtery for claims that arise from them or from your use of shoppers' details.

11. Changes to these terms

If we change anything that affects what you are paid or what you are responsible for, we tell you in your studio and by email at least 30 days before it applies, and you can close your shop before then. A new version needs a new acceptance; payouts wait until it is given.

12. Governing law

13. Contact

Questions about these terms: designers@eshtery.com. Privacy: privacy@eshtery.com.

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